A simple starting point
Proposed launch policy: request a full refund within 7 calendar days of payment if a tool is not right for you. You do not need to prove a defect, and trying the tool does not by itself remove this voluntary guarantee. The request must identify the purchase so we can verify it.
This is an additional customer-service promise. It does not replace, shorten, or exclude any cancellation, refund, or other remedy required by law. A longer mandatory period or stronger right takes priority.
When something is wrong
Contact us promptly if you were charged twice, cannot access a paid tool, or the tool materially fails to match its description or promised functionality. These issues are reviewed separately from change-of-mind requests and are not automatically rejected because 7 days have passed.
We will offer a full refund for a verified duplicate charge or a material access, functionality, or description problem we cannot reasonably resolve. We may offer troubleshooting or a fix, but will not make a repair process a condition where the law gives you an immediate refund or another remedy. If a paid tool is removed or remains unavailable, we will review the access promised and applicable consumer rights, explain the outcome, and provide any refund or other remedy owed.
If you do not recognize a charge, contact us and your payment provider promptly. You do not have to wait for our support process before using any rights you have with your bank or payment provider.
How to request a refund
Email [SUPPORT EMAIL — TO BE CONFIRMED] with the subject “KitCubby refund request.” Include the tool name or listing link, the email used for the purchase, the approximate payment date, and a receipt or order reference if available. A brief explanation is helpful for troubleshooting but is not required for the 7-day change-of-mind guarantee.
Never include a full card number, card security code, password, bank login, or API key. Redact unrelated information from screenshots. We may ask for limited additional information to locate and verify the purchase.
Proposed service target: acknowledge requests within 2 business days. This is an operational target, not a reduction of any legal deadline. [CONFIRM SUPPORT COVERAGE AND RESPONSE TARGET BEFORE PUBLICATION].
What happens after approval
Approved refunds go back to the original payment method. The time until funds appear depends on the payment provider and bank. We will tell you when the refund has been initiated; do not treat a support acknowledgement as confirmation that the refund has completed.
A full refund ends the access granted by that purchase. It does not automatically delete your account or stored tool data. Keep an appropriate copy of work you need before access ends. Refunds do not grant permission to keep using, resell, or redistribute a paid tool contrary to its license; rights under applicable law or an independent license remain unaffected.
Fair use and exceptions
Outside the voluntary window, a change of preference or a limitation clearly disclosed before purchase does not automatically qualify for a goodwill refund. This does not affect remedies for misrepresentation, defects, missing access, or mandatory consumer protections.
We may investigate evidence of fraudulent requests or deliberate repeated purchase-and-refund abuse. We will not reject a valid statutory claim merely because someone has requested a refund before or tried the tool. Any restriction should be explained and can be reviewed through support.
Consumer rights and digital access
Some locations provide cancellation rights longer than this voluntary guarantee. For example, EU distance-contract rules can provide a 14-day withdrawal period, with specific conditions for exceptions involving digital content. Simply opening a tool must not be treated by KitCubby as automatic proof that a buyer validly waived such rights.
The current checkout does not record a specific digital-content withdrawal waiver. Until an appropriate flow is implemented and reviewed for the relevant market and product, we will not rely on a presumed waiver to refuse an otherwise valid request. Digital-content defects may also give rise to remedies independently of withdrawal rights.
Test purchases and contact
Sandbox purchases use test payments and do not involve real money or establish live entitlements. For questions about a real purchase after launch, contact [BUSINESS LEGAL NAME] at [SUPPORT EMAIL — TO BE CONFIRMED]. This draft is not yet an effective refund promise.